Yes, your home must have electricity and running water for our cleaners to work properly. If our cleaners arrive and your electricity or water is shut off, the cleaning will be considered cancelled and our normal cancellation policy will apply. If you still require the cleaners to clean without electricity or running water then it is up to the cleaners desizion to leave or stay, and in that case you take full responsibility that the cleaning may not be perfect at the end and there will be no refunds, discounts, re-cleans, or any other compensation under any circumstance.